Sr. Platform Engineer  |  Seattle, WA  |  July 2022 - present

Advocate for industry best practices in projects' planning phase.
Architect, diagram, and define body of work for technical solutions.
Delegate implementations of defined technical solutions while considering broader context and scope of tasks.
Balance client work with internal company expectations and development.
Create and demonstrate technical documentation and training materials for clients.
Deliver presentations on technical subjects of expertise to promote best practices.

•   • IaC: Terraform + CDKTF, CloudFormation + CDK, CloudPosse Atmos
•   • CI/CD: GitHub Actions, BitBucket Pipelines, BuildKite, Jenkins
•   • Languages: Go, Typescript, Python, Ruby
•   • Award: Build Together (2023) for translating a project vision into a roadmap and guiding implementation

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Platform Engineer  |  Seattle, WA  |  October 2021 - July 2022

Deliver high quality implementations and documentation relating to:

•   • Secure build and deployment automation
•   • Infrastructure as code
•   • Logging & monitoring solutions

Estimate individual task complexity within a sprint and collaborate with client and consulting teams to meet project milestones.

Systems Architect  |  Remote (Seattle)  |  August 2021 - September 2021

Architected, executed, and load tested migration of enterprise ElasticSearch cluster to OpenSearch resulting in a 10% reduction of operational costs while maintaining expected performance.

Co-Founder  |  Remote (Seattle)  |  August 2021 - September 2021

Assist clients with infrastructure and automation tasks and capacity planning to streamline enterprise workflows, improve cost savings, and resolve issues with customer SaaS production systems.
Utilize Terraform, Ansible, Docker, and public cloud providers. Develop initial systems architecture and implementation, cost reduction measures, address issues with scaling, and migration from traditional hosting providers to public cloud.
Apply pragmatic site reliability engineering principles to projects to ensure milestones are achieved within timelines and in budget.

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Notable Outcomes

• Reduced monthly costs for client on AWS account 15% rewriting existing CDK stack for public government website
•   • Outlined new product development proposal and budget in partnership with customer
•   • Coordinated product architecture and tested software controls in data stores prior to deployment
•   • Added external data center connectivity and serverless functions to automate intake form delivery

• Improved streaming platform&s site response times 300% by implementing application-level monitoring
•   • Drafted project details and goals and presented outline to operations team for approval
•   • Optimized inefficient database queries from front end with operational support
•   • Enhanced customer IaC to implement EC2 auto-scaling and scheduled scaling based on traffic patterns

Developer Support Engineer, SDKs & Tools  |  Seattle, WA  |  July 2016 - August 2020

Spearheaded data driven system configuration projects to improve developer support experience and resolve long standing operational issues.
Wrote code samples and programming tutorials for PHP and Go developer communities.
Used version control services to submit and review code changes to fix bugs.
Resolved code-related issues faced by external and internal customers utilizing AWS SDKs for PHP and Go.

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Notable Outcomes

• Streamlined support systems by creating rule set framework for issues and pull requests from 30+ GitHub repositories
•   • Coordinated 7 development teams to find common ground on how to resolve aging issues
•   • Implemented high level logic including workflow, labels, messaging, logging, and timing for auto-closures
•   • Automated report generation based on KPIs and core metrics for operations teams

• Boosted company profile by offering additional out of scope services to customers
•   • Researched company service offerings and compared against client needs
•   • Provided customers with functional code samples to aid in testing and final deployment
•   • Demonstrated correct usage of AWS SDKs to customers accelerate program implementation

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Cloud Support Engineer, CDS  |  Seattle, WA  |  February 2017 - June 2018

Provided consistently positive experiences for enterprise-level customers solving problems related to AWS Storage and Content Delivery services
Worked closely with internal service teams to resolve service bugs, implement feature requests, and mitigate customer issues
Debugged unexpected behaviors in AWS CLI and AWS SDKs for Go, Python, and PHP by reproducing issues locally and in Lambda and Cloud9 test environments
Served as team lead routing cases to team members and escalating tickets and feature requests to internal service teams

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Cloud Support Associate, EC2  |  Seattle, WA  |  July 2016 - February 2017

Assisted in configuration of EC2 instances and associated components (storage, networking, DNS, applications)
Guided customers in the development of scripts using the AWS CLI to automate EC2 instance administration.
Quickly earned trust of unhappy customers and teammates using empathy and confidence
Worked directly with internal service developers to reproduce and resolve customer issues

Cloud Support Architect  |  Dallas, TX  |  February 2017 - June 2018

Tier 2 & 3 support for worldwide SoftLayer & IBM Cloud systems and services

• - Developed process documentation, technical reference documentation, and new hire training materials
• - Wrote Bash and Powershell scripts to automate system tasks and metrics reporting.
• - Deployed, optimized, instructed best practices, and worked closely with software vendors to debug issues for:
•   • JBOD, RAID, LVM, SAN, NAS, and object-based storage solutions
•   • Physical and virtual routers, security appliances, and load balancers
•   • Virtual and bare metal servers spanning Linux, Windows, and mixed environments
•   • Xen, VMware, and KVM hosts
•   • REST API implementations to interface with IBM Cloud infrastructure for customer deployments, queries, and automation
•   • Centralized licensing systems for managed software offerings
•   • Evault and R1soft managed and unmanaged backup solutions
•   • Web servers involving Apache, NGINX, IIS, Tomcat, MySQL, MSSQL, and Nimsoft monitoring solutions